Victim Services

The Dallas Police Department's Victim Services was established in April 1996.

The Dallas Police Department Victim Services serves a dual function of assisting victims of violent crimes and assisting detectives who investigate crimes. Our primary purpose is to alleviate the psychological and emotional trauma experienced as a result of violent crime. Our services provide information & referral, crisis counseling regarding normal reactions to trauma, and a contact person for the victim or family survivor. Addressing these needs will in turn reduce the short term and long term effects of the trauma while helping to facilitate the victims' willingness and ability to cooperate with the Criminal Justice System in the investigation and prosecution of crimes. This office also assists victims and family survivors with the process of filing for Texas Crime Victims' Compensation funds to aid qualifying victims and their surviving families with expenses incurred as a result of a violent crime. Our goal is to assist people who are victimized by violent crimes in a professional, compassionate, and helpful manner.

In 1999, The Texas Department of Criminal Justice - Victim Services, awarded Dallas Police Victim Services the Outstanding Law Enforcement Program Award.

The Dallas Police Department Victim Services office is located in the Jack Evans Police Headquarters of the Dallas Police Department Crimes Against Persons Division (CAPERS), 1400 S. Lamar, 5th Floor, Dallas, Texas, 75215.

For Information Call

Reports & Caseworkers

Police Report

To make a Police Report for Non-Emergency Call

214-744-4444


Child Exploitation

For child victims of sexual assault

Severina Ware
Police Research Specialist
214-671-4215

Victim Services

For victims of homicide, sexual assault, aggravated assault, aggravated robberies, and traffic crimes

Pat Leal Keaton
Victim Services Coordinator
Spanish Speaker

214-671-3587
Monday - Friday

Krissi Boulom
Victim Advocate
Vietnamese Speaker

214-671-3588
Monday - Friday

Alberto Nino
Victim Advocate
214-671-3669
Tuesday & Wednesday

Family Violence

For victims of domestic/family violence

Sylvia Paige
Family Violence Counselor
214-671-4325

Petra Tamez
Family Violence Counselor
Spanish Speaker
214-671-4307

More Caseworkers

Gang Unit

For victims of gang violence

214-671-4264

 


Identity Theft

For victims of identity theft

Debra Allen
Caseworker
214 671-3560

Division Detectives

For Burglary & Property Crimes

Central
214-670-4414

Northeast
214-670-4415

Southeast
214-670-4416

Southwest
214-670-7470

Northwest
214-670-6179

North Central
214-670-7253

South Central
214-671-4501


If no answer or after hours:

Please leave a message or contact these agencies.

Suicide & Crisis Center

24 Hours

214-828-1000

Violence Intervention Program

Parkland Rape Crisis

214-590-0430

DPD - City of Dallas Crisis Social Services

214-670-4225

Community Council of Greater Dallas

Information & Referral

Call 211

Mosiac Family Services

Refugee and Immigrant hotline

214-823-4434

Victim Relief Ministries

Faith Based Ministry for Crime Victims

972-234-3999

Child Advocacy Center

Victim Assistance Coordinator

214-818-2613

Dallas County District Attorney

Victim Witness

214-761-1358

214-653-3838

Dallas County DA

Protective Order

214-653-3528

Dallas Area Rape Crisis Center (DARC-C)

972-641-7273

Trauma Support Services of North Texas (TSSNT)

972-709-4904

The Turning Point

Rape crisis counseling. Collin & Dallas County.

972-985-0951


Additional Information

VINE

Victim Information & Notification Everyday

Provides basic information on jailed suspects/offenders and their scheduled court events (County Jail)

1-877-894-VINE (8463)
www.vinelink.com

MADD

Mothers Against Drunk Driving

1-800-382-6233

Victim/Survivor Helpline
1-877-623-3435

www.madd.org

RAINN

Rape Abuse and Incest National Network

24 Hours

1-800-656-HOPE (4673)
www.rainn.org

National Domestic Violence Hotline

24 Hours

1-800-799-SAFE (7233)
www.ndvh.org

Texas Abuse Hotline

Department of Family & Protective Services

For Abuse, Neglect, Exploitation of Children, Elderly and Disabled Adults

24 Hours

1-800-252-5400
www.dfps.state.tx.us

Texas Department of Criminal Justice

Victim Services

1-800-848-4284
www.tdcj.state.tx.us

Texas Crime Victims Compensation

1-800-983-9933
www.oag.state.tx.us


RIGHTS OF VICTIMS

Victim Rights

A victim of crime is defined by Chapter 56 of the Code of Criminal Procedure, as (1) someone who is the victim of sexual assault, kidnapping, or aggravated robbery or who has suffered bodily injury or death because of the criminal conduct of another, (2) the close relative (spouse, parent, adult brother or sister, or child) of a deceased victim or (3) the guardian of a victim. The law also applies to victims of juvenile crime, including victims who suffer property loss.

The State of Texas intends that victims of crime receive the following safeguards, assurances and considerations:

Code of Criminal Procedure, Chapter 56 Texas Constitution, Article I Section 30

  • Receive adequate protection from harm and threats of harm arising from cooperation with prosecution efforts;
  • have their safety considered by the magistrate when setting bail;
  • receive information, on request, of relevant court proceedings, including appellate proceedings, of cancellations and rescheduling prior to the event, and appellate court decisions after the decisions are entered but before they are made public;
  • be informed, when requested, by a peace officer about the defendant's right to bail and criminal investigation procedures, and from the prosecutor's office about general procedures in the criminal justice system, including plea agreements, restitution, appeals and parole;
  • provide pertinent information concerning the impact of the crime to the probation department prior to sentencing;
  • information about the Texas Crime Victims' Compensation Fund and payment for a medical examination for a victim of sexual assault, and, on request, referral to social service agencies that provide additional assistance;
  • information, on request, about parole procedures; notification of parole proceedings and of the inmate's release; and the opportunity to participate in the parole process by submitting written information to the Board of Pardons and Paroles for inclusion in the defendant's file for consideration by the Board prior to parole;
  • a separate or secure waiting area at all public court proceedings;
  • prompt return of any property that is no longer needed as evidence;
  • have the prosecutor notify, upon request, an employer that the need for the victim's testimony may involve the victim's absence from work;
  • on request, counseling and testing regarding AIDS and HIV infection and testing for victims of sexual assault
  • request victim-offender mediation coordinated by the Victim Services Division of the Texas Department of Criminal Justice;
  • be informed of the use and purpose of a victim impact statement, to complete a victim impact statement and to have the statement considered before sentencing and acceptance of a plea bargain and before an inmate is released on parole.
  • A victim, guardian of a victim, or close relative of a deceased victim may be present at all public court proceedings, with the consent of the presiding judge;
  • A judge, attorney for the state, peace officer, or law enforcement agency is not liable for a failure or inability to provide a service enumerated herein.
  • Victims should also know that they can have a victim advocate accompany them during the sexual assault exam if an advocate is available at the time of the examination.

Please call your crime victim services contacts in law enforcement and the prosecutor's office for more information about victim services in your community.


Contact

Dallas Police Department
Crimes Against Persons Division

Division Commander
Deputy Chief Thomas Castro
Contact: 214-671-3584