Victim Services

The Dallas Police Department's Victim Services was established in April 1996.

The Dallas Police Department Victim Services serves a dual function of assisting victims of violent crimes and assisting detectives who investigate crimes. Our primary purpose is to alleviate the psychological and emotional trauma experienced as a result of violent crime. Our services provide information & referral, crisis counseling regarding normal reactions to trauma, and a contact person for the victim or family survivor. Addressing these needs will in turn reduce the short term and long term effects of the trauma while helping to facilitate the victims' willingness and ability to cooperate with the Criminal Justice System in the investigation and prosecution of crimes. This office also assists victims and family survivors with the process of filing for Texas Crime Victims' Compensation funds to aid qualifying victims and their surviving families with expenses incurred as a result of a violent crime. Our goal is to assist people who are victimized by violent crimes in a professional, compassionate, and helpful manner.

In 1999, The Texas Department of Criminal Justice - Victim Services, awarded Dallas Police Victim Services the Outstanding Law Enforcement Program Award.

The Dallas Police Department Victim Services office is located in the Jack Evans Police Headquarters of the Dallas Police Department Crimes Against Persons Division (CAPERS), 1400 S. Lamar, 5th Floor, Dallas, Texas, 75215.

For Information Call

Reports & Caseworkers

Police Report

To make a Police Report for Non-Emergency Call


Child Exploitation

For child victims of sexual assault

Severina Ware
Police Research Specialist

Victim Services

For victims of homicide, sexual assault, aggravated assault, aggravated robberies, and traffic crimes

Pat Leal Keaton
Victim Services Coordinator
Spanish Speaker

Monday - Friday

Krissi Boulom
Victim Advocate
Vietnamese Speaker

Monday - Friday

Alberto Nino
Victim Advocate
Tuesday & Wednesday

Family Violence

For victims of domestic/family violence

Sylvia Paige
Family Violence Counselor

Petra Tamez
Family Violence Counselor
Spanish Speaker

More Caseworkers

Gang Unit

For victims of gang violence



Identity Theft

For victims of identity theft

Debra Allen
214 671-3560

Division Detectives

For Burglary & Property Crimes






North Central

South Central

If no answer or after hours:

Please leave a message or contact these agencies.

Suicide & Crisis Center

24 Hours


Violence Intervention Program

Parkland Rape Crisis


DPD - City of Dallas Crisis Social Services


Community Council of Greater Dallas

Information & Referral

Call 211

Mosiac Family Services

Refugee and Immigrant hotline


Victim Relief Ministries

Faith Based Ministry for Crime Victims


Child Advocacy Center

Victim Assistance Coordinator


Dallas County District Attorney

Victim Witness



Dallas County DA

Protective Order


Dallas Area Rape Crisis Center (DARC-C)


Trauma Support Services of North Texas (TSSNT)


The Turning Point

Rape crisis counseling. Collin & Dallas County.


Additional Information


Victim Information & Notification Everyday

Provides basic information on jailed suspects/offenders and their scheduled court events (County Jail)

1-877-894-VINE (8463)


Mothers Against Drunk Driving


Victim/Survivor Helpline


Rape Abuse and Incest National Network

24 Hours

1-800-656-HOPE (4673)

National Domestic Violence Hotline

24 Hours

1-800-799-SAFE (7233)

Texas Abuse Hotline

Department of Family & Protective Services

For Abuse, Neglect, Exploitation of Children, Elderly and Disabled Adults

24 Hours


Texas Department of Criminal Justice

Victim Services


Texas Crime Victims Compensation



Victim Rights

A victim of crime is defined by Chapter 56 of the Code of Criminal Procedure, as (1) someone who is the victim of sexual assault, kidnapping, or aggravated robbery or who has suffered bodily injury or death because of the criminal conduct of another, (2) the close relative (spouse, parent, adult brother or sister, or child) of a deceased victim or (3) the guardian of a victim. The law also applies to victims of juvenile crime, including victims who suffer property loss.

The State of Texas intends that victims of crime receive the following safeguards, assurances and considerations:

Code of Criminal Procedure, Chapter 56 Texas Constitution, Article I Section 30

  • Receive adequate protection from harm and threats of harm arising from cooperation with prosecution efforts;
  • have their safety considered by the magistrate when setting bail;
  • receive information, on request, of relevant court proceedings, including appellate proceedings, of cancellations and rescheduling prior to the event, and appellate court decisions after the decisions are entered but before they are made public;
  • be informed, when requested, by a peace officer about the defendant's right to bail and criminal investigation procedures, and from the prosecutor's office about general procedures in the criminal justice system, including plea agreements, restitution, appeals and parole;
  • provide pertinent information concerning the impact of the crime to the probation department prior to sentencing;
  • information about the Texas Crime Victims' Compensation Fund and payment for a medical examination for a victim of sexual assault, and, on request, referral to social service agencies that provide additional assistance;
  • information, on request, about parole procedures; notification of parole proceedings and of the inmate's release; and the opportunity to participate in the parole process by submitting written information to the Board of Pardons and Paroles for inclusion in the defendant's file for consideration by the Board prior to parole;
  • a separate or secure waiting area at all public court proceedings;
  • prompt return of any property that is no longer needed as evidence;
  • have the prosecutor notify, upon request, an employer that the need for the victim's testimony may involve the victim's absence from work;
  • on request, counseling and testing regarding AIDS and HIV infection and testing for victims of sexual assault
  • request victim-offender mediation coordinated by the Victim Services Division of the Texas Department of Criminal Justice;
  • be informed of the use and purpose of a victim impact statement, to complete a victim impact statement and to have the statement considered before sentencing and acceptance of a plea bargain and before an inmate is released on parole.
  • A victim, guardian of a victim, or close relative of a deceased victim may be present at all public court proceedings, with the consent of the presiding judge;
  • A judge, attorney for the state, peace officer, or law enforcement agency is not liable for a failure or inability to provide a service enumerated herein.
  • Victims should also know that they can have a victim advocate accompany them during the sexual assault exam if an advocate is available at the time of the examination.

Please call your crime victim services contacts in law enforcement and the prosecutor's office for more information about victim services in your community.


Dallas Police Department
Crimes Against Persons Division

Division Commander
Deputy Chief Thomas Castro
Contact: 214-671-3584