As part of her customer service initiative in 2005, City Manager Mary Suhm created the Strategic Customer Services (SCS) to assist the organization in improving city services by focusing on customer needs, benchmarking and the performance of City services in relation to accountability, responsiveness and the quality of the service experience for the Dallas communities.
Service Area Coordination Team
The Service Area Coordination Team was created to focus on the unique needs of the communities within each of the seven service areas in the City of Dallas. Each member serves as a liaison for service management and community outreach. In addition to providing awareness of programs and city services provided, the service area coordinators manage multi-departmental activity to implement community activity and accomplish community service goals. More importantly, they also serve as advocates for the communities, which may result in updates or changes to city service delivery.