Property Unit Property Unit Intro
Love Field Unit Love Field Unit Intro

Victim Services


The Dallas Police Department's Victim Services was established in April 1996.

The Dallas Police Department Victim Services serves a dual function of assisting victims of violent crimes and assisting detectives who investigate crimes. Our primary purpose is to alleviate the psychological and emotional trauma experienced as a result of violent crime. Our services provide information & referral, crisis counseling regarding normal reactions to trauma, and a contact person for the victim or family survivor. Addressing these needs will in turn reduce the short term and long term effects of the trauma while helping to facilitate the victims' willingness and ability to cooperate with the Criminal Justice System in the investigation and prosecution of crimes. This office also assists victims and family survivors with the process of filing for Texas Crime Victims’ Compensation funds to aid qualifying victims and their surviving families with expenses incurred as a result of a violent crime. Our goal is to assist people who are victimized by violent crimes in a professional, compassionate, and helpful manner.

In 1999, The Texas Department of Criminal Justice – Victim Services, awarded Dallas Police Victim Services the Outstanding Law Enforcement Program Award.

The Dallas Police Department Victim Services office is located in the Jack Evans Police Headquarters of the Dallas Police Department Crimes Against Persons Division (CAPERS), 1400 S. Lamar, 5th Floor, Dallas, Texas, 75215.

For information Call:

To make a Police Report for Non-Emergency Call
214-744-4444

Victim Services(for victims of homicide, sexual assault, aggravated assault, aggravated robberies, and traffic crimes).
Pat Leal Keaton – Victim Services Coordinator –(Spanish Speaker) 214-671-3587 (Mon–Fri.)
Krissi Boulom – Victim Advocate - 214-671-3588 - (Mon – Fri.)
Vacant – Victim Advocate - 214-671-3669 (Tues & Wed.)

Family Violence Contact: (for victims of domestic/family violence)
Sylvia Paige - Family Violence Counselor 214-671-4325
Petra Tamez – Family Violence Counselor – 214-671-4307

Gang Unit Contact: (for victims of gang violence)
Gang Unit 214-671-4264

Child Exploitation: (for child victims of sexual assault)
Dorine Fernandez – Caseworker 214-671-4211

Identity Theft
Donna Rockmore - Caseworker 214 671-3560

Division Detectives Phone Numbers (for Burglary & Property Crimes)
Central 214-670-4414
Northeast 214-670-4415
Southeast 214-670-4416
Southwest 214-670-7470
Northwest 214-670-6179
North Central 214-670-723
South Central 214-671-4501

If no answer or AFTER HOURS – please leave a message or contact these agencies:

Contact – 24 hour telephone contact – 972-233-2233
Suicide & Crisis Center - 24 hours– 214-828-1000
Violence Intervention Program – Parkland Rape Crisis 214-590-0430
Victim’s Outreach – (Crime Victim Crisis Hotline- 24 hours) 214-358-5173
DPD - City of Dallas Crisis Social Services – 214-670-4225
Community Council of Greater Dallas - Information & Referral call - 211
Mosiac Family Services – (Refugee and Immigrant hotline) - 214-823-4434
Victim Relief Ministries – (Faith Based Ministry for Crime Victims) 972-234-3999
Child Advocacy Center – Victim Assistance Coordinator - 214-818-2613
Dallas County District Attorney – Victim Witness – 214-761-1358/ 214-653-3838
Dallas County DA (protective order) 214-653-3528
Dallas Area Rape Crisis Center (DARC-C) - 972-641-7273
Trauma Support Services of North Texas (TSSNT) - 972-709-4904
The Turning Point (Rape crisis counseling - Collin & Dallas County) 972-985-0951

VINE (Victim Information & Notification Everyday) 1-877-894-VINE (8463) - provides basic information on jailed suspects/offenders and their scheduled court events (County jail)
www.vinelink.com

MADD – Mothers Against Drunk Driving 1-800-382-6233
MADD – Victim/Survivor Helpline – 1- 877-623-3435
www.madd.org

RAINN (Rape Abuse and Incest National Network) 24 hrs - 1-800-656-HOPE (4673)
www.rainn.org

National Domestic Violence Hotline - 24 hrs. 1-800-799-SAFE (7233)
www.ndvh.org

Texas Abuse Hotline – Department of Family & Protective Services – For Abuse, Neglect, Exploitation of Children, Elderly and Disabled Adults – 24 hrs. - 1-800-252-5400
www.dfps.state.tx.us

Texas Department of Criminal Justice – Victim Services 1-800-848-4284
www.tdcj.state.tx.us

Texas Crime Victims Compensation – 1-800-983-9933
www.oag.state.tx.us

FOR INFORMATION ABOUT CRIME VICTIMS COMPENSATION OR TEXAS CRIME VICTIMS RIGHTS – PLEASE CONTINUE TO NEXT PAGES.

TEXAS CRIME VICTIMS COMPENSATION

Code of Criminal Procedure, Texas Crime Victims' Compensation Act, Chapter 56, Subchapter B
Purpose: To compensate Texas or United States residents who suffer personal injury or death as the result of a violent crime, including DWI, Failure to Stop and Render Aid, and certain other vehicular crimes.
Administered by: The Office of the Attorney General, Crime Victims' Compensation Division, Austin, Texas.
Crime Victims' Compensation may be available to pay the amount of expense reasonably and necessarily incurred for:

(i) Medical, counseling, prescription and rehabilitative services;
(ii) Partial loss of earnings because of a disability resulting from personal injury, participation in the criminal justice process, or seeking medical treatment;
(iii) Child care for minor children to enable a victim or spouse of a deceased victim to continue employment;
(iv) Certain funeral and burial expenses;
(v) Reasonable costs associated with crime scene cleanup;
(vi) Reasonable replacement costs for clothing or bedding taken as evidence or made unusable as a result of the criminal investigation of a sexual assault;
(vii) Travel expenses necessary to participate in the criminal justice process and/or seek medical treatment;
(vii) One-time payment of certain relocation expenses in domestic violence and sexual assault
Reimbursement for property damage or loss is not an eligible expense.

In order to qualify for Crime Victims' Compensation:

  1. The crime must be reported to law enforcement within a reasonable amount of time unless there are justified extraordinary circumstances.
  2. Claim must be filed within three years unless good cause can be shown as to why the claim wasn't filed.
  3. The victim must cooperate with law enforcement and prosecution efforts.
  4. The victim must be the innocent victim of a violent crime who suffers personal injury.

The Dallas Police Victim Services Program Department will assist you in applying for benefits from Crime Victims' Compensation. Upon request, we will provide you with the claim form, will send the claim form and required documentation to Crime Victims Compensation, and notify service providers that a claim has been applied for and is pending. Please allow us assist you in obtaining these benefits if you feel you may qualify.

For more information on Crime Victims' Compensation, www.oag.state.tx.us

The Texas Office of the Attorney General's Crime Victims' Compensation Division phone number is 1-800-983-9933

TEXAS CRIME VICTIM RIGHTS

Article 56.01. Definitions

1. "Close relative of a deceased victim” means a person who was the spouse of a deceased victim at the time of the victim’s death or who is a parent or adult brother, sister, or child of the deceased victim.

2. “Guardian of a victim” means a person who is the legal guardian of the victim, whether or not the legal relationship between the guardian and victim exists because of the age of the victim or the physical or mental incompetency of the victim.

(2-a) “Sexual assault” includes an offense under Section 21.02, Penal Code.

3. “Victim” means a person who is the victim of the offense of sexual assault, kidnapping, aggravated robbery, or injury to a child, elderly individual, or disabled individual or who has suffered personal injury or death as a result of the criminal conduct of another.

Article 56.02. Crime Victims’ Rights

(a) A victim, guardian of a victim, or close relative of a deceased victim is entitled to the following rights within the criminal justice system:
(1) the right to receive from law enforcement agencies adequate protection from harm and threats of harm arising from cooperation with prosecution efforts;
(2) the right to have the magistrate take the safety of the victim or his family into consideration as an element in fixing the amount of bail for the accused;
(3) the right, if requested, to be informed:
(A) by the attorney representing the state of relevant court proceedings, including appellate proceedings, and to be informed if those proceedings have been canceled or rescheduled prior to the event; and
(B) by an appellate court of decisions of the court, after the decisions are entered but before the decisions are made public;
(4) the right to be informed, when requested, by a peace officer concerning the defendants right to bail and the procedures in criminal investigations and by the district attorney’s office concerning the general procedures in the criminal justice system, including general procedures in guilty plea negotiations and arrangements, restitution, and the appeals and parole process;
(5) the right to provide pertinent information to a probation department conducting a presentencing investigation concerning the impact of the offense on the victim and his family by testimony, written statement, or any other manner prior to any sentencing of the offender.
(6) the right to receive information regarding compensation to victims of crime as provided by Subchapter B including information related to the costs that may be compensated under that subchapter and the amount of compensation, eligibility for compensation and procedures for application for compensation under that subchapter, the payment for a medical examination under Article 56.06 for a victim of a sexual assault, and when requested, to referral to available social service agencies that may offer additional assistance;
(7) the right to be informed, upon request, of parole procedures, to participate in the parole process, to be notified, if requested, of parole proceedings concerning a defendant in the victims case, to provide to the Board of Pardons and Paroles for inclusion in the defendants file information to be considered by the board prior to the parole of any defendant convicted of any crime subject to this subchapter, and to be notified, if requested, of the defendants release;
(8) the right to be provided with a waiting area, separate or secure from other witnesses, including the offender and relatives of the offender, before testifying in any proceeding concerning the offender; if a separate waiting area is not available, other safeguards should be taken to minimize the victims contact with the offender and the offenders relatives and witnesses, before and during court proceedings;
(9) the right to prompt return of any property of the victim that is held by a law enforcement agency or the attorney for the state as evidence when the property is no longer required for that purpose;
(10) the right to have the attorney for the state notify the employer of the victim, if requested, of the necessity of the victim’s cooperation and testimony in a proceeding that may necessitate the absence of the victim from work for good cause;
(11) the right to counseling, on request, regarding acquired immune deficiency syndrome (AIDS) and human immunodeficiency virus (HIV) infection and testing for acquired immune deficiency syndrome (AIDS), human immunodeficiency virus (HIV) infection, antibodies to HIV, or infection with any other probable causative agent of AIDS, if the offense is an offense under Section 21.02, 21.11(a)(1), 22.011, or 22.021, Penal Code.
(12) the right to request victim offender mediation coordinated by the Victim Services Division of the Texas Department of Criminal Justice;
(13) the right to be informed of the uses of a victim impact statement and the statement’s purpose in the criminal justice system, to complete the victim impact statement, and to have the victim impact statement considered:
(A) by the attorney representing the State and judge before sentencing or before a plea bargain agreement is accepted; and
(B) by the Board of Pardons and Paroles before an offender is released on parole; and(14) except as provided by Article 56.06(a), for a victim of sexual assault, the right to a forensic medical examination if the sexual assault is reported to a law enforcement agency within 96 hours of the assault.
(b) A victim, guardian of a victim, or close relative of a deceased victim is entitled to the right to be present at all public court proceedings related to the offense, subject to the approval of the judge in the case.
(c) The office of the attorney representing the state, and the sheriff, police, and other law enforcement agencies shall ensure to the extent practicable that a victim, guardian of a victim, or close relative of a deceased victim is afforded the rights granted by Subsection (a) of this article and, on request, and explanation of those rights.
(d) A judge, attorney for the state, peace officer, or law enforcement agency is not liable for a failure or inability to provide a right enumerated in this article. The failure or inability of any person to provide a right or service enumerated in this article may not be used by a defendant in a criminal case as a ground for appeal, a ground to set aside the conviction or sentence, or a ground in a habeas corpus petition. A victim, guardian of a victim, or close relative of a deceased victim does not have standing to participate as a party in a criminal proceeding or to contest the disposition of any charge.

ADDITIONAL RIGHTS

In addition to the Crime Victim Bill Of Rights found in the Texas Code of Criminal Procedure (TCCP), Chapter 56.02, you may have other rights, including those listed below. For a full list of your rights, please contact your local Victim Assistance Coordinator at the District Attorney or County Attorney’s Office, or the Texas Crime Victim Clearinghouse at (800) 848-4284.

1. TCCP Article 17.41(a)-(d) - If a defendant is charged with a sexual offense against a child age 12 or younger, the magistrate may require a no direct contact condition on the defendant’s bond and grant supervised access to the alleged victim. If this conflicts with an existing court order concerning access to a child, this bond condition will prevail, not to exceed 90 days.

2. TCCP Article 21.31 - Anyone indicted for indecency with a child, sexual assault, or aggravated sexual assault may be tested for a sexually transmitted disease and AIDS/HIV, at the request of either the victim or the court. The results shall be released to the local health authority who shall report the test results to the victim of the alleged offense.

3. TCCP Article 42.03 (1)(b)(3) - After sentence is pronounced, the court shall permit a victim, close relative of a deceased victim, or guardian of a victim (as defined by Article 56.01) to appear in person to present to the court and to the defendant a statement of the person’s views about the offense, the defendant, and the effect of the offense on the victim.

4. TCCP Article 56.045(a) - Before conducting a forensic medical examination of a person who consents to such an examination for the collection of evidence for an alleged sexual assault, the physician or other medical services personnel conducting the examination shall offer the person the opportunity to have an advocate from a sexual assault program present with the person during the examination, if the advocate is available at the time of the examination.

5. TCCP Article 56.06(a)-(c) - A law enforcement agency that requests a medical examination of a victim of an alleged sexual assault for use in the investigation or prosecution of the offense shall pay all costs of the examination.

6. TCCP Article 56.09 - As far as reasonably practical, the address of the victim may not be a part of the court file except as necessary to identify the place of the crime. The phone number of the victim may not be part of the court file.

7. TCCP Article 56.11 – Victims and witnesses of family violence, stalking, violation of a protective or magistrate’s order, and offenses described by Section 508.187(a), Government Code, have the right to be notified when a defendant completes the sentence and is released or escapes from a correctional facility.

8. TCCP Article 56.32(13) - Victims have the right to compensation, services, or assistance provided directly to a victim for the purpose of supporting or assisting the recovery of the victim from the consequences of criminally injurious conduct.

9. TCCP Article 57.02(b) - The victim of a sexual assault may choose to use a pseudonym in all public files and records concerning the offense, including police summary reports, press releases, and records of judicial proceedings.

Government Code 508.153(a)(1&2)

The victim, legal guardian of the victim, or close relative of a deceased victim (as defined by Article 56.01) has the right to provide a written statement or to appear in person before a voting member of the Texas Board of Pardons and Paroles to present a statement of the person’s views about the offense, the offender, and the effect of the offense on the victim when the board is considering the offender for release on parole or mandatory supervision for the current offense of sentence being served.

Government Code 508.117(g)(1)(D)

In the event that the close relative (as defined by Article 56.01) of a deceased victim is deceased, incapacitated due to physical or mental illness or infirmity, the nearest relative of the deceased victim by “consanguinity” (relationship by descent from common ancestor; kinship) may have a right to provide a written statement or to appear in person before a voting member of the Texas Board of Pardons and Paroles.
Other representatives of the victim, victim’s guardian and victim’s close relative can provide a written statement to voting members of the Board of Pardons and Paroles.

Government Code 552.132(b)(1&2)

Allows a victim the right to elect whether to allow public access to personal identification information held by the Crime Victims’ Compensation Division of the Attorney General’s Office.
Texas Family Code Chapter 88.003(a)
Texas must honor properly entered orders of protection obtained in another state.

RIGHTS OF VICTIMS OF JUVENILE CRIME

(a) A victim, guardian of a victim, or close relative of a deceased victim is entitled to the following rights within the juvenile justice system:

1. the right to receive from law enforcement agencies adequate protection from harm and threats of harm arising from cooperation with prosecution efforts;
If you have been threatened or intimidated, charges may be filed against the person making such threats. Call the law enforcement agency where you reported the crime and document the threats. Also contact the prosecutor in your community to see what steps may be taken to prevent further violence. The prosecutor can tell you how to get a protective order against the person making the threats.

2. the right to have the court or person appointed by the court take the safety of the victim or the victim’s family into consideration as an element in determining whether the juvenile should be detained before the juvenile’s conduct adjudicated;

3. the right, if requested, to be informed of relevant court proceedings, including appellate proceedings, and to be informed in a timely manner if those court proceedings have been cancelled or rescheduled;

4. the right to be informed, when requested, by the court or a person appointed by the court concerning the procedures in the juvenile justice system, including general procedures relating to: (A) the preliminary investigation and deferred prosecution of a case; and (B) the appeal of the case;

5. the right to provide pertinent information to a juvenile court conducting a disposition hearing concerning the impact of the offense on the victim and the victim’s family by testimony, written statement, or any other manner before the court renders its disposition;

6. the right to receive information regarding compensation to victims as provided by Subchapter B, Chapter 56, Code of Criminal Procedure, including information related to the costs that may be compensated under that subchapter and the amount of compensation, eligibility for compensation, and procedures for application for compensation under that subchapter, the payment of medical expenses under Section 56.06, Code of Criminal Procedure, for a victim of sexual assault, and when requested, referral to available social service agencies that may offer additional assistance;

7. the right to be informed, upon request, of procedures for release under supervision or transfer of the person to the custody of the pardons and paroles division of the Texas Department of Criminal Justice for parole, to participate in the release or transfer for parole process, to be notified, if requested, of the person’s release, escape, or transfer for parole proceedings concerning the person, to provide to the Texas Youth Commission for inclusion in the person’s file information to be considered by the commission before the release under supervision or transfer for parole of the person, and to be notified, if requested, of the person’s release or transfer for parole;

8. the right to be provided with a waiting area, separate or secure from other witnesses, including the juvenile alleged to have committed the conduct and relatives of the juvenile, before testifying in any proceeding concerning the juvenile, or, if a separate waiting area is not available, other safeguards should be taken to minimize the victim’s contact with the juvenile and the juvenile’s relatives and witnesses, before and during court proceedings;

9. the right to prompt return of any property of the victim that is held by a law enforcement agency or the attorney for the state as evidence when the property is no longer required for that purpose;

10. the right to have the attorney for the state notify the employer of the victim, if requested, of the necessity of the victim’s cooperation and testimony in a proceeding that may necessitate the absence of the victim form work for good cause;

11. the right to be present at all public court proceedings related to the conduct of the juvenile as provided by Section 54.08, subject to that section; and

12. any other right appropriate to the victim that a victim of criminal conduct has under Article 56.02, Code of Criminal Procedure.
(b) In notifying a victim of the release or escape of a person, the Texas Youth Commission shall use the same procedure established for the notification of the release or escape of an adult offender under Article 56.11, Code of Criminal Procedure.

In 2001, during the 77th Legislative Session, a bill was passed giving victims the right to request victim offender mediation through the Victim Services Division of the Texas Department of Criminal Justice. Also, victims have the right to be informed of the uses of the Victim Impact Statement and the Statement’s purpose in the criminal justice process; to complete a victim impact statement, and to have the statement considered by the attorney representing the state, by the judge before sentencing, before a plea bargain agreement is accepted, and by the Board of Pardons and Paroles before an inmate is considered for release on parole.

“Justice is not served until crime victims are served!”