Strategic Customer Service
1500 Marilla St.; L2AN-B
Dallas, TX 75201
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Strategic Customer Services
As part of a customer service initiative in 2005, City Manager
Mary Suhm created the Strategic Customer Services (SCS)
to assist the organization in improving city services by focus-
ing on customer needs, benchmarking and the performance of
City services in relation to accountability, responsiveness and
the quality of the service experience for the Dallas communities.
As a part of this initative, The Service Area Coordination Team
and the 3-1-1 System Configuration Team were created. Other
community programs such as Benchmarking and Community
Surveying as well as Performance Measures were alsoestablished.