Stop Arm Camera Safety Program
Frequently Asked Questions

Pay Your City of Dallas School Bus Stop Arm Ticket Online
Frequently Asked Questions

Stop Arm Camera Safety Program
Frequently Asked Questions

  1. How can I pay my School Bus Stop Arm Citation?
  2. Why did the City of Dallas implement the School Bus Stop Arm Program?
  3. What is a School Bus Stop Arm Violation?
  4. What is the fine amount?
  5. I sold my vehicle prior to receiving the citation, but the new owner has not re-registered the car in their name. What can I do to remove myself from responsibility?
  6. I want to check to see if I have any School Bus Stop Arm Citations. What can I do?
  7. I don't have the citation number for the School Bus Stop Arm Citation I received. What can I do?
  8. Can I get a receipt for the citation(s) I pay over the Internet?
  9. I do not feel comfortable giving my credit card information over the Internet. Is this site secure?
  10. Will there be time periods when the payment system is unavailable?
  11. If I am experiencing technical problems completing my transaction, how can I get help?
  12. How can I contest a School Bus Stop Arm Citation?
  13. Can I contest my citation over the Internet?
  14. What if I want to appeal my School Bus Stop Arm Citation to the Municipal Court?
  15. I won my School Bus Stop Arm Citation case in Municipal Court. How do I inquire about a refund on the filing fee I paid to the Municipal Court?
  16. What do I do if I think I am due a refund on my School Bus Stop Arm Citation fine or I have applied for a refund on my School Bus Stop Arm Citation fine and have not received it?
  17. The non-payment of my School Bus Stop Arm Citation fine was reported to the Credit Bureau. How can I dispute this report?
  18. After paying the outstanding School Bus Stop Arm Citation fine, will it be removed from my credit report?
  19. Why isn't conventional police enforcement sufficient?
  20. What if I run a School Bus Stop Arm and am stopped and ticketed by a police officer, then I receive a Notice of Violation in the mail for the same offense?
  21. Do the cameras photograph every vehicle passing by a deployed School Bus Stop Arm?
  22. Will the School Bus Stop Arm cameras take a picture of the driver of the vehicle?
  23. Where are the cameras located?
  24. Does someone review the School Bus Stop Arm Citation before it is issued?
  25. Will the citation add points to my driving record?
  26. Who manages the automated School Bus Stop Arm Program?
  27. What do I do if I am having a problem getting a “live person” on the toll free Customer Service Center help line?


1. How can I pay my School Bus Stop Arm Citation?

  1. Online:
    Payments may be made online using Visa/MasterCard/Discover at https://dallas.alertbus.com. You may login online using your citation number and license plate number.

  2. By Mail:
    Payments by personal check, money order or Visa/MasterCard/Discover are accepted by mail to School Bus Stop Arm Program, P.O. Box 227177, Dallas, Texas 75222-7177. Checks and money orders should be made payable to "School Bus Stop Arm Program.” NO CASH payments are accepted

  3. In Person:
    Payment in person may be made at 612 N. Zang Blvd., Dallas, TX 75208, on regular business days between 8:00 A.M. and 4:00 P.M.

2. Why did the City of Dallas implement the School Bus Stop Arm Program?

Running the stop arm on school buses is a serious and dangerous problem. The statistics and studies that have been conducted provide some disturbing evidence. Below are the results of several studies, including two conducted locally by Dallas County Schools.

  1. Studies conducted by Dallas County Schools in 2006 and 2008:

    • In 2006, study included 1,245 buses and recorded 769 stop arm violations
    • In 2008, pilot program where 5 buses were installed with stop arm cameras; over a 3 day period, each bus recorded at least 1 violation

  2. Study conducted by Texas Transportation Institute & Texas A&M University (2008):

    • School districts reported that a total of 12,850 stop-arm violations occurred on November 8, 2006
    • DCS participated in this study – 842 buses reported 427 stop-arm violations (.05 violations per bus = statewide average) and DCS (DISD buses) had the 3rd most violations in this study
    • Using this data, TTI estimated that statewide 16,450 (0.47 stop-arm violations per bus) illegal passings occur each day in Texas
    • If this number is multiplied by the number of school days in a typical school year (180), then an estimated 2.96 million stop-arm violations will occur during a typical school year in Texas

  3. National Association of State Directors of Pupil Transportation Survey (2011):

    • 28 states participated in study
    • 111,914 buses were used
    • 37,756 incidents occurred in a single day

  4. D. Study conducted by School Bus Fleet Magazine, 2011 School District Survey (November 2011):

    • More than 1/4 respondents (27%) cited stop-arm running – the illegal passing of stopped school buses – as the biggest safety-related challenge in school transportation.

3. What is a School Bus Stop Arm Violation?

A School Bus Stop Arm Violation occurs when a vehicle passes a stopped school bus in violation of Section 545.066 of the Texas Transportation Code, as amended, which is a civil offense under Dallas City Code Chapter 28, Article XX, Section 28-224. A vehicle must come to a complete stop behind the stop arm of an unloading school bus. Unless there is a raised median separating opposing traffic (turn lanes do not fall into this category), traffic traveling opposite the school bus must come to a complete stop as well, and all traffic must wait until the stop arm is retracted to continue. Violations are captured by cameras that record traffic activity passing the school bus in both directions. Violations are reviewed and verified by a peace officer and citations are then mailed to the vehicle owners.


4. What is the fine amount?

As of October 1, 2012, a School Bus Stop Arm citation carries a civil penalty of $300.00 for each violation. If not paid within 30 days from the date of issuance, a $25 late payment penalty is assessed, and other penalties and court costs may be assessed.


5. I sold my vehicle prior to receiving the citation, but the new owner has not re-registered the car in their name. What can I do to remove myself from responsibility?

Option A:

You may sign an affidavit swearing that you were not the owner of the vehicle at the time of the violation. If the vehicle was sold prior to the violation date, you must also include a copy of the transfer of sale and provide the name and full contact information of the new legal owner. If the vehicle or license plate was reported stolen prior to the violation date, you must also submit a copy of the police report.

Option B:

You may request a hearing in person to prove you were not the owner of the vehicle at the time of the violation. At the hearing you must provide oral testimony and documentation evidencing that the vehicle was sold or reported stolen prior to the violation date, including but not limited to, purchase and sale documentation, full contact information for the new legal owner, and/or a police report indicating the vehicle was reported stolen.


6. I want to check to see if I have any School Bus Stop Arm Citations. What can I do?

You may call the Customer Service Center at 214-670-4830, Monday through Friday, 9:00 A.M. – 5:00 P.M. CST to verify.


7. I don't have the ticket number for the stop arm camera violation citation I received. What can I do?

You may call the Customer Service Center at 214-670-4830, Monday through Friday, 9:00 A.M. – 5:00 P.M. CST.


8. Can I get a receipt for the citation(s) I pay over the Internet?

You can print a confirmation page from your personal printer for payments made over the Internet. Once you have selected the citation(s) to be paid, and entered the credit card information, click on the "submit" button. Your credit card number will be validated and the amount of the charge will be submitted. If the card is valid and sufficient credit is available to make the payment, your credit card company will issue an approval back to our web site. The payment will be applied against the citation(s) immediately, and you will see a confirmation page appear on the screen. Please print this page for your records.


9. I do not feel comfortable giving my credit card information over the Internet. Is this site secure?

Our website uses 128-bit encryption, which is the highest level of encryption available. This is the same security used on all web-payment applications. For your security and assurance, this site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from our system.

However, you may also pay your citation in person at 612 N. Zang Blvd., Dallas, TX 75208, on regular business days between 8:00 A.M. and 4:00 P.M.


10. Will there be time periods when the payment system is unavailable?

On rare occasions, the online system may be unavailable during routine or emergency maintenance. If you are experiencing technical difficulties please call the Customer Service Center at, Monday through Friday, 9:00 A.M. – 5:00 P.M. CST for assistance.


11. If I am experiencing technical problems completing my transaction, how can I get help?

You may call the Customer Service Center at 214-670-4830, Monday through Friday, 9:00 A.M. – 5:00 P.M. CST.


12. How can I contest a School Bus Stop Arm Citation?

Our website does not support contesting a citation online. You have the right to request an administrative adjudication hearing in person or by mail to contest the violation. Enclosed with your Notice of Violation were instructions titled, “SCHOOL BUS STOP ARM PROGRAM – DENYING LIABILITY OF A VIOLATION,” which specifically sets out the way a citation may be contested. You may also contact the Adjudication Office at 214-670-4830, between 8:15 A.M. - 5:00 P.M., Monday through Friday, to obtain additional information concerning contesting the violation. You must contest your citation by the due date that is stated on the front of your notice.


13. Can I contest my citation over the Internet?

Our website does not support contesting a citation online. You may contest the citation by mail or in person at an administrative adjudication hearing.


14. What if I want to appeal my School Bus Stop Arm Citation to the Municipal Court?

If you are not satisfied with the results of your administrative adjudication hearing, you may appeal your case to the municipal court level through the Department of Court and Detention Services. Appeals must be made in person at Court and Detention Services at the following address:

Court and Detention Services
Main Street, Room 105
Dallas, TX 75201


The following items are required when requesting an appeal:
  • A $15 filing fee
  • Notarized Statement of Personal Financial Obligation
  • Petition for Appeal to the City of Dallas Municipal Court from an Administrative Adjudication of a School Bus Stop Arm Citation

15. I won my School Bus Stop Arm Citation case in Municipal Court. How do I inquire about a refund on the filing fee I paid to the Municipal Court?

This fee is refundable if your case is dismissed. Refunds for the $15 filing fee must be requested in person at Court and Detention Services where the appeal was made. For more information regarding an appeal or a refund on your $15 filing fee, you may contact Court and Detention Services at 214-670-0109, Monday through Friday, 7:30 A.M. – 4:30 P.M.


16. What do I do if I think I am due a refund on my School Bus Stop Arm Citation fine or I have applied for a refund on my School Bus Stop Arm Citation fine and have not received it?

Refunds take approximately 30 days. To inquire about a possible refund on your citation or a delay on receiving your refund of the citation fine (not the filing fee), please call 214-670-4830, Monday through Friday, 8:15 A.M. – 5:00 P.M.

Items required for a refund on your School Bus Stop Arm Citation fine (not the filing fee):

  • A copy of your hearing or court dismissal record
  • Proof of citation payment (register receipt, online payment confirmation, copy of canceled check, bank statement or credit card invoice with personal information marked out, etc.)

17. The non-payment of my School Bus Stop Arm Citation fine was reported to the Credit Bureau. How can I dispute this report?

Failure to timely pay the fine or contest the violation is considered an admission of liability for the violation, is a waiver of the vehicle owner’s right to appeal the fine, and may result in formal collection procedures, including a report being made to the Credit Bureau. Once a report has been made, you must contact the Credit Bureau directly and go through their dispute process. The City cannot circumvent the Credit Bureau’s process. After requesting an inquiry through the Credit Bureau, an investigation is performed and if the mark was made in error, then the mark is completely removed from your report by the Credit Bureau.

18. After paying the outstanding School Bus Stop Arm Citation fine, will it be removed from my credit report?

If the Credit Bureau mark is confirmed as valid, then the mark will remain on your report. However, paying the outstanding balance lessens the mark against you by showing that the outstanding balance has been satisfied.


19. Why isn't conventional police enforcement sufficient?

At this time there are approximately 900 school buses transporting students in the City of Dallas. It would be impossible to have a police officer at every location where students are picked up or dropped off; however, it is imperative that our students and the general public are provided with adequate safety. The school bus stop arm cameras can capture photos of the vehicle and license plate if a vehicle passes the school bus illegally when it is stopped with the stop sign deployed and the red lights flashing. Student safety is our number one priority and this will assist us greatly in insuring that our children are safe.


20. What if I run a school bus stop arm and am stopped and ticketed by a police officer, then I receive a Notice of Violation in the mail for the same offense?

Under these circumstances, the citation issued with the automated school bus stop arm camera equipment should be dismissed. It is the vehicle owner’s responsibility to provide this information to the Adjudication Office for appropriate dismissal. You may contact the Adjudication Office at 214-670-4830.


21. Do the cameras photograph every vehicle passing by a deployed School Bus Stop Arm?

Yes, the cameras will capture photographs of every vehicle that passes a stopped school bus with its stop arm deployed and the red lights flashing. All photographs will be reviewed and verified by a peace officer to determine if it is a violation. A vehicle must come to a complete stop behind the stop arm of an unloading school bus. Unless there is a raised median separating opposing traffic (turn lanes do not fall into this category), traffic traveling opposite the school bus must come to a complete stop as well, and all traffic must wait until the stop arm is retracted to continue.


22. Will the School Bus Stop Arm cameras take a picture of the driver of the vehicle?

No, the cameras do not capture an image of the driver. This is a civil violation assessed against the owner of the vehicle; as such, there is no need to identify the driver with a photo. Photos are taken of vehicles. All that can be seen in the photo is the vehicle and the license plate.


23. Where are the cameras located?

The cameras are located on the same side of the school bus as the stop arm - the driver’s side. There are multiple cameras that will take photographs of vehicles illegally passing a stopped school bus.


24. Does someone review the School Bus Stop Arm Citation before it is issued?

Certified Texas peace officers review photos of violations before a citation is issued to ensure that there was actually a violation of Dallas City Code Chapter 28, Article XX, Section 28-224.


25. Will the citation add points to my driving record?

No, the citation is a civil rather than a criminal offense. An arrest warrant may not be issued for failure to timely pay the civil fines, penalties, and court costs, and the imposition of the civil penalty may not be recorded on the vehicle owner’s driving record.


26. Who manages the automated School Bus Stop Arm Program?

The Dallas County Schools Police Department.


27. What do I do if I am having a problem getting a “live person” on the Customer Service Center help line?

The Customer Service Center phone number, 214-670-4830, is fully staffed with a live people, Monday through Friday, 9:00 A.M. - 5:00 P.M. CST.