Effective Thursday, October 21, 2026, all open records requests will be processed by the City Secretary’s Office.

Visit the Open Records team on the second floor of Dallas City Hall at 1500 Marilla St., Dallas, TX, 75201, or submit a request online here:

City of Dallas Open Recor​ds Cen​ter​​

IF YOUR VEHICLE IS IMPOUNDED:

Please click the link: Auto Pound - General Information

Requirements to view or remove personal property from an impounded vehicle:

• Must possess government issued identification.
• Be the registered owner, have a signed title, or be listed as the driver when the vehicle was impounded.
• If none of the above apply, then must have an "Authorization to Release" which has been properly filled out and notarized.

Requirements to claim an impounded vehicle:

• Be the registered owner, have a signed title, or have an "Authorization to Release" which has been properly filled out and notarized.
• If the vehicle is being driven out: Valid driver's license & a paper copy of current insurance.
• If the vehicle is being towed out: Government issued identification.
• Payment Accepted: Cash, Credit Cards (Master Card, Visa, Discover only) *credit card must be in the bearer's name.

TRAFFIC ACCIDENT INFORMATION:

1. Drivers of motor vehicles involved in an accident are required to exchange names, addresses, vehicle registration numbers, and names of their respective motor vehicle liability insurers.
2. If a police report is made, simply follow the instructions above. Accident reports are handwritten and there may be a delay of a few days in obtaining a copy.
3. You can also request a copy of your accident (crash) report at www.txdot.gov
4. The Dallas Police Department does not normally file charges on vehicle accidents resulting in property damages only unless the officer witnessed the accident.
5. Claims arising from vehicle accidents are civil matters. Contact your insurance company, an attorney, or Justice of the Peace.
6. Questions pertaining to traffic fatalities or offenses involving a vehicle, contact the Dallas Police Department's Vehicle Crimes Unit (214) 670-5817.

Please Note:  Interpretation services can be obtained for more than 240 languages.  It takes approximately 15-30 seconds to connect to the language line through 911.  We also offer options for police incidents in the field.